Speedy Delivery

FAQ's

We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Which countries do you ship to?

We currently ship to Finland, Denmark, Germany, Latvia, Lithuania, Poland, Czech Republic, Ireland, Hungary, Austria, Italy, France, Spain, Portugal, Luxembourg, Slovakia, Bulgaria,  USA.

What shipping carriers do you use?

We ship our products via Postnord , DPD or UPS, depending on the destination and the best available service for your location.

What should I do if my shipping link is not working?

If you haven't received a shipping link, it may be due to an incorrect email address provided at checkout. Please contact us at info@pouchdaddy.com with your order details, and we will resolve the issue promptly.

How is shipping calculated?

Shipping costs vary depending on the destination country. We offer free shipping on orders over 99 euros.

Orders

Below are some of are common questions about orders

What should I do if a nicotine pouch is damaged upon arrival?

If you receive a damaged nicotine pouch, please email us immediately at info@pouchdaddy.com with your order number and a description or photo of the damage. We will guide you through the return process and arrange for a replacement or refund.
Payment Information

What payment methods do you currently accept?

We accept credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and Qliro.

Is my payment information secure on your website?

Yes, we prioritize your payment security. All transactions are encrypted with SSL technology, ensuring your personal and payment information is protected.

How can I contact customer service?

You can reach our customer service team by emailinginfo@pouchdaddy.com. We strive to respond to all inquiries as quickly as possible. Or by using the contact form.

Do you offer any discounts or promotions?

Our prices are already so low that we don’t typically offer discount codes like our competitors. We focus on keeping the best market prices without constantly changing them just to attract customers. This way, you always get great value without needing to hunt for discounts.

Products

Below are some common questions about our products

How do I use a nicotine pouch?

Simply place the pouch between your gum and upper lip. It doesn’t require chewing or spitting. The nicotine and flavors are released slowly as the pouch rests in place.

How long should I keep a nicotine pouch in?

Typically, you can keep a pouch in for anywhere between 20 to 60 minutes. The duration depends on your personal preference and the strength of the pouch.

Can I swallow the saliva while using a nicotine pouch?

Yes, it's safe to swallow saliva while using a nicotine pouch. The pouches are designed for a spit-free experience.

How do I calculate the nicotine strength per pouch?

The nicotine strength per pouch is usually mentioned on the packaging. It's measured in milligrams (mg) per pouch. For instance, a pouch labeled as 6mg/pouch contains 6 milligrams of nicotine in each pouch.

Are nicotine pouches safer than smoking?

Nicotine pouches do not contain tobacco leaf and are smoke-free, thus eliminating the risks associated with smoking. However, they still contain nicotine, which is an addictive substance.

Can I reuse a nicotine pouch?

No, nicotine pouches are designed for single use only. Once the flavor and nicotine have been depleted, the pouch should be disposed of properly.

Do you offer different flavors of nicotine pouches?

Absolutely! We have a variety of flavors available, ranging from fruity to minty, catering to different preferences.

What are your shipping options and delivery times?

We offer various shipping options to cater to your needs. For standard shipping, orders typically arrive within 3-5 business days. Expedited shipping options are available at an additional cost for faster delivery. Delivery times may vary based on your location and the shipping method chosen. You can track your order with the tracking information provided after your purchase. Please note that shipping times might be affected during holidays or due to unforeseen circumstances.

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